PLEASE READ CAREFULLY. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THE WEBSITE

Last Updated: 02-02-2025

Use of this website, www.adhd-coaching.uk, constitutes your legal agreement to the terms within this policy, and your acceptance of this policy is deemed to occur upon your first use of the website.

ADHD-Coaching.uk may update this policy from time to time by updating this page. You should check this page regularly to ensure that you are aware of and accept any changes.

Policy Statement

ADHD-Coaching.uk understands that your privacy is important to you and that you care about how your personal data is used and shared online. This privacy policy sets out how ADHD-Coaching.uk collects and processes your personal data.

We will take all reasonable steps to ensure that personal information is safeguarded and kept in accordance with UK law. Additional measures are taken when handling the data of individuals under 16 years of age.

About Us

ADHD-Coaching.uk is a service provided by Waldo Hechter. For any issues relating to data protection, the person responsible is Waldo Hechter, and she can be contacted at web-admin@adhd-coaching.uk.

Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under applicable data protection laws.

What Personal Data Do We Collect?

We collect and process data in accordance with UK data protection legislation. This includes:

• Contact Form: We collect your name, email, phone number, and message to respond to your enquiry. This data is held on the grounds of legitimate business interest.
• Emails: We retain emails sent to us for business communication purposes.
• Phone Calls: If you contact us by phone, we may keep records of the conversation where relevant to our business.
• Social Media: We do not collect personal data from social media platforms, but we may retain messages sent to us.
• Testimonials: If you provide a testimonial, only non-identifiable information will be published.

Special Categories of Data

We may collect sensitive personal data related to mental health. We handle this data with additional safeguards in line with UK law.

Children

Although we provide services to those under 18 years old, our website is not marketed at individuals under 18, and personally identifiable information from those under 16 should not be submitted via insecure communication channels.

Information from Other Sources

From time to time, we may obtain information from third parties about you when necessary to provide our services and as permitted by law.

How Do We Use Your Data?

We use the information we collect for the following purposes:

• To administer and improve the website;
• To personalise content and user experience;
• To respond to enquiries;
• To process payments and bookings;
• To send email notifications when requested;
• To collect testimonials and feedback;
• To comply with legal obligations.

Sharing Information

We do not sell or distribute your data to third parties, except as required by law or with your consent.

We may use trusted data processors who act on our instruction and comply with data protection laws.

External Links

This website may contain external links. We are not responsible for the privacy policies of external websites.

Payment Processing

Payments are processed securely via BACS. No payment data is stored on our servers.

Data Retention

We retain personal information in accordance with our Data Retention Policy, which ensures that data is only kept for as long as necessary to provide services and meet legal obligations.

Data Security

Your data is stored securely and is only accessible by authorised personnel. While we take reasonable precautions, data transmitted via the internet is not completely secure, and you submit information at your own risk.

Data Storage

Our website is hosted by 123-reg.co.uk. For details on how WordPress processes data, visit: https://123-reg.co.uk/about/privacy/

Your Rights

Under UK law, you have rights over your data, including:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate data.
• Right to Erasure: Request deletion of your data.
• Right to Restrict Processing: Limit how we use your data.
• Right to Object: Object to how your data is processed.
• Right to Data Portability: Transfer your data to another provider.

If you wish to exercise any of these rights, contact web-admin@adhd-coaching.uk.

Data Breaches

We will report any data breaches as required by law within 72 hours if it is considered that there is an actual or potential risk to your data.

Cookies Policy

Our website uses cookies to improve user experience. You can disable cookies in your browser settings, but this may affect website functionality.

For further details, visit: https://ico.org.uk/for-the-public/online/cookies/

Complaints

If you have concerns about how we handle your data, you can contact us at web-admin@adhd-coaching.uk or formally raise a concern with the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/

Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

Copyright © [2025] ADHD-Coaching.uk. All rights reserved.